How should a CNA respond to a patient who is agitated or confused?

Responding to a patient who is agitated or confused requires a thoughtful approach aimed at de-escalating the situation and providing comfort. Speaking calmly and offering reassurance is essential because a gentle tone can help to soothe the patient and reduce their anxiety. Engaging the patient in a familiar activity can also serve as a distraction from whatever is causing their agitation, helping to ground them in something they recognize and enjoy. This approach respects the patient's dignity, shows compassion, and encourages positive interaction, which can significantly improve their emotional state.

In contrast, ignoring the behavior may lead to a worsening of the patient's condition, as their needs for attention and support go unmet. Raising one's voice can further agitate a confused person, as it may be perceived as threatening or aggressive, exacerbating their distress. Calling for the nurse is sometimes necessary, especially in more serious situations, but it should not be the first response when simple reassurance and comfort can be provided effectively. The goal is to create a calm environment that helps the patient feel safe and understood.