What is an appropriate action for a CNA when a patient is in emotional distress after receiving bad news?

Encouraging the patient to express their feelings is a supportive and empathetic response in a situation where someone is experiencing emotional distress. This approach helps validate their emotions, allowing them to articulate what they are feeling. Emotional expression can be a vital part of the coping process, helping the individual to process their grief or distress more effectively.

By facilitating an open dialogue, the CNA can build trust and provide reassurance, thereby creating a safe space for the patient to share their thoughts and feelings. This active listening encourages the patient to feel understood and supported, which is crucial during difficult times.

In contrast, redirecting the patient’s attention or leaving the room may be perceived as dismissive of their feelings, while offering food or drink might not address the emotional needs of the patient at that moment.