When dealing with a patient who is yelling, screaming, and trying to bite, what should the CNA do?

In a situation where a patient is yelling, screaming, and exhibiting aggressive behavior, speaking authoritatively but calmly is crucial. This approach helps to de-escalate the situation by providing reassurance to the patient and conveying that you are in control and able to help them. A calm and authoritative tone can help to soothe the individual, making them feel understood and potentially lowering their anxiety or agitation.

Establishing a connection with the patient through calm communication can facilitate a more positive interaction. It shows the patient that you are there to assist them and that their feelings are acknowledged, which can be vital in managing their distress.

Engaging in confrontational behavior, like yelling back, would typically escalate the situation rather than resolve it. Leaving the room could abandon the patient at a time when they need support, and calling for security may be necessary in extreme cases, but it is often best to first attempt to manage the situation yourself through effective communication. This helps to maintain safety and promote a therapeutic environment while addressing the immediate concern.